Provide day‑to‑day leadership, coaching and direction to a team of Consultants and Associates, ensuring consistent delivery of high‑quality client work, promoting technical excellence, and supporting individual development and performance. Take accountability for resource planning, workload allocation, and the operational effectiveness of the teamLead, develop and performance‑manage a team of Consultants, conducting regular 1:1s, providing structured feedback, supporting career progression and overseeing development plansOversee team workload allocation in collaboration with the Corporate Consulting Lead, ensuring service delivery is resourced appropriately across the portfolioSupport team members in developing strategic consulting skills, ensuring consistent quality and alignment to People Solutions’ standardsConduct formal performance reviews, objective‑setting and salary/bonus input in line with internal people processesAct as the escalation point for team-related issues, providing guidance and ensuring timely resolutionEmbed a culture of continuous improvement, encouraging innovation and sharing of best practice across the teamFull accountability for and retention of a portfolio of clients across multiple lines of business (Group Risk / Healthcare)Undertake a Customer Relationship Manager role on strategic clients and able to develop innovative and practical solutions to inform / solve issuesWork with the new business team on the development of client opportunitiesKey tasks and responsibilitiesProvide structured mentoring and line management support to team members, including coaching, skills development and performance oversightChampion the development and implementation of team-wide consulting frameworks, methodologies and proposition enhancementsEnsure consistency in client delivery across the team, performing quality assurance reviews and providing technical guidance as neededAct as a senior representative for the team in cross‑functional or firmwide initiatives, ensuring team perspectives and needs are considered in broader business decisionsEngage in high level strategic conversations with key clients to uncover broader organisational needs, shape long term health and benefit strategies and identify opportunities for value added, revenue generated initiativesAble to share wider client stories and therefore advise more broadly than immediate service linesInternal and external networking to contribute positively to the image of People SolutionsProactively drive and improve commercial value and sustainability of client servicesUndertake second pair of eyes checks and have technical oversight of others workActing as a role model, leading by exampleDriving service improvements, quality initiatives and efficiencies in working practicesContribution to seminars and articles for publicationSupport the recruitment of new associates into the People Solutions teamProven experience line‑managing or leading a team of consultants or analysts, including performance management and coachingStrong leadership skills with the ability to inspire, motivate and develop othersExperience managing resource allocation, prioritisation and operational efficiency within a consulting or client‑delivery environmentAbility to provide constructive feedback and manage performance issues sensitively and effectivelyDemonstrated leadership capability, including setting direction, driving accountability, enabling high performance and role‑modelling expected behavioursExtensive experience in UK benefits marketAppreciation of current market dynamics and strategic challenges for corporate clientsIn depth product knowledge of core insurance processesStrong professional negotiation and persuasion skills to achieve objectivesStrong analytical mindset with the ability to interpret complex data and translate it into actionable insightsStrong client relationship skills and desire to take ownership of key strategic relationships with senior stakeholdersStrong verbal and written communication and client relationship skills which can be adjusted to suit the audienceAbility to juggle multiple priorities and manage time effectively, focusing on balancing priorities, targets, and deadlinesGood critical thinker and able to distil complex issues down into clear, actionable tasksLiterate in all MS Office applications and particularly proficient in Excel and PowerPoint #J-18808-Ljbffr