About the role As Senior CRM Executive, you are responsible for supporting the delivery of the CRM communication & contact strategy for John Lewis Financial Services, managing campaigns from creative brief through to building, sending and performance reporting against defined benchmarks.

You will ensure communications are delivered accurately and on time across multiple channels, testing and optimising campaigns to deliver great performance. Salary range - £35,000.00 - £55,400.00

Contract type - This position is permanent.

Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for around 1 day a week in the office to connect and on a more ad-hoc basis to attend key meetings.

Key responsibilities Supports a collaborative and motivated team environment, giving and receiving regular and clear feedback to colleagues to improve the performance of self and team.

Supports the development and planning of marketing communications across a range of channels, particularly email, SMS and direct mail.

Responsible for the end to end execution of campaigns.

Monitors and reports on campaign results & KPIs to extract insight and optimize accordingly.

Becomes an in-house expert at using our CRM tool Salesforce, automating and building journeys to test and provide valuable insight back to the business.

Work with Data Insight and Analytics teams to ensure clear and measurable customer outcomes are identified as part of campaign planning and execution.

Acts as a subject matter expert and consultant to the wider business on Comms & CRM and data-driven marketing, embedding best practice.

Provides day to day support to Senior CRM Manager(s) and CRM Manager(s).

Works closely with stakeholders in JL Customer, ensuring adherence to broader John Lewis CRM principles and continued dialogue with the Profession to support continued learning and development for the team .

Essential skills/experience you’ll need Demonstrated previous CRM experience

Solid experience in designing and running CRM / email / direct marketing campaigns

Good understanding of customer lifecycle marketing

A keen attention to detail is essential when reviewing campaigns and producing performance reports

Advanced numerical abilities and proficiency in Excel and Google Sheets

Great communication and problem solving skills with an ability to build great relationships

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About The Partnership We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.