We're looking for someone to join our High Risk and Financial Ombudsman Service (FOS) Complaints Pillar to provide brilliant service through actively managing complaints, establishing the root cause to put things right, and delivering the Society's written final response. As a Senior Member Relations Consultant, the complaints you handle will be urgent, sensitive and complex in nature, helping to fix things for some of our most vulnerable and distressed customers. This role will undoubtedly involve managing our most challenging complaints, but these can also be the most interesting and rewarding to resolve. At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected. For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our Northampton, Swindon, Wakefield or Dunfermline office. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here. #J-18808-Ljbffr