Job Title: Service Advisor\n Location: Toyota Reading\n Salary: Up to £30,000 basic with an OTE of £47,000\n Hours: Monday to Friday, 08:00 – 18:00; 1 in 3 Saturdays 08:00 – 13:00 (paid overtime)\n Job Type: Full-time, Permanent\n \n Join the Aftersales Team at Toyota Reading – Deliver Exceptional Customer Service with Jemca Car Group\n \n Are you an experienced and customer-focused Service Advisor looking for your next challenge? At Toyota Reading, we are looking for a professional and proactive individual to join our busy aftersales team. This is an exciting opportunity to work in a fast-paced dealership environment, representing one of the world’s most respected automotive brands.\n\n If you thrive in customer-facing roles and have a keen interest in the Automotive industry, while enjoying being part of a close-knit team, we’d love to hear from you.

This role would be ideal for an Automotive experienced  Service Advisor, or for someone looking to take their first steps into the industry as we offer full training. \n \n What You’ll Do:\n\nBe the first point of contact for service customers, ensuring a warm and professional welcome\nManage service bookings and keep customers updated throughout the repair process\nLiaise with a team of 8 technicians to ensure smooth workshop scheduling and vehicle turnaround\nAccurately raise job cards, cost estimates, and invoices in line with company and manufacturer standards\nExplain service, repair, and maintenance requirements clearly to customers\nHandle customer queries both face-to-face and over the phone/email\nEnsure compliance with brand and regulatory standards at all times\nWork towards daily and monthly team targets to support department successWhat We’re Looking For:\n\nPrevious experience as a Service Advisor within the Automotive industry is ideal but not essential \nA proven ability to deliver outstanding customer service in a high-volume environment\nStrong organisational skills and attention to detail, able to manage 15+ customers daily\nA confident communicator with excellent interpersonal skills\nAbility to work collaboratively in a team-focused environment\nA proactive and professional approach with a strong sense of accountability\nA full UK driving licence is requiredWhy Join Jemca?\n \n At Toyota Reading, part of Jemca Car Group, you’ll join a supportive service department with a strong reputation for customer satisfaction and operational excellence. We provide full manufacturer training, clear bonus structures, and a benefits package designed to support your lifestyle and wellbeing.\n \n Your Benefits:\n Salary & Development:\n\n£29,000 – £30,000 basic salary\nBonus potential of £18,000 – realistic & uncapped OTE of £47,000+\nPaid overtime for Saturday working\nGuaranteed bonus while on holiday or on training\nToyota GB training and career development opportunitiesCar & Lifestyle Perks:\n\nStaff Car Scheme – Drive a new Toyota or Lexus every 6–9 months with no deposit and low monthly payments\nVehicle Purchase & Servicing Discounts – For you and your immediate family\nPerkbox Membership – Retail discounts, free monthly treats, wellness perks, and moreHealth & Wellbeing:\n\nVirtual GP Access – 24/7 consultations for you and your family\nPermanent Health Insurance – Protection in case of long-term illness\nLife Assurance – Providing peace of mind for your loved ones\nFree Eye Test Vouchers – Redeemable at SpecsaversWork-Life Balance & Recognition:\n\n6 Weeks Annual Leave, increasing with length of service\nHoliday Carry-Over Option – Up to 1 week annually\nLong Service Awards – Bonuses of up to £1,500 and additional paid leave\nCelebration Gifts – For birthdays, weddings, and new baby arrivalsFinancial & Retirement Planning:\n\nAviva Pension Scheme – Employer contributions and financial wellbeing tools\nOnline Pension Portal – Manage contributions and plan for your future\nEmployee Assistance Programme (EAP) – 24/7 confidential support for health, legal, and financial concernsAbout Us:\n\n Jemca Car Group is one of the UK’s leading Toyota and Lexus dealer groups, employing over 500 people across 11 sites.

We are recognised for our commitment to excellence, customer service, and developing our people.\n At Toyota Reading, you’ll be part of a team of three Service Advisors and eight technicians, working together to deliver a seamless and premium aftersales experience for our customers.\n \n What’s Next?\n If you’re a motivated and customer-driven Service Advisor ready to take the next step in your career, we want to hear from you.\n Apply today to join the Toyota Reading team at Jemca Car Group.\n \n Reference: INDJEM