Service Delivery Director

New Yesterday

Service Delivery Director
Must have an Active DV Clearance
The Service Delivery Director will drive service performance, financial control and continuous improvement while identifying opportunities for growth and increased value. This role suits a strategic Service Delivery Director who can lead large teams and operate confidently within secure environments.
Service Delivery Director Responsibilities
Lead end to end service delivery across multiple contracts aligned to SLAs. Own full P&L accountability, financial governance and cost control. Manage service risks, performance and productivity improvements. Lead and develop a team of Service Directors and delivery managers. Drive Service Improvement Plans to enhance delivery standards. Manage supplier relationships to deliver a unified service approach. Support service introduction and transition from programme into service. Identify and deliver account growth and revenue opportunities. Provide governance across service reviews, CAB and customer meetings.
Service Delivery Director Skills and Experience
Proven experience as a Service Delivery Director within complex environments. Strong understanding of Defence or MoD customer environments. Experience with ITIL service management frameworks. Experience working within Agile delivery environments. Strong leadership, financial and stakeholder management capability.
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Location:
Basingstoke
Job Type:
FullTime
Category:
Management & Consultancy

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