Service Designer

New Today

Job Description

£500–550 per day (Inside IR35)

6 months initial | Hybrid (2 days onsite – Stratford or Leeds)

Start ASAP


The Opportunity

We’re looking for a Senior Service Designer to support the delivery of user-centred digital services within a multidisciplinary consultancy team, working with a high-profile UK public sector client.

You’ll play a key role shaping end-to-end services across discovery, alpha and beta, ensuring they meet user needs and GDS standards.


Key Responsibilities

  • Lead service design across discovery, alpha and beta phases
  • Produce service artefacts (journey maps, blueprints, service models)
  • Facilitate workshops and stakeholder engagement sessions
  • Apply GDS standards and accessibility (WCAG AA) best practice
  • Collaborate with Product, UR, Dev and Policy teams
  • Support design leadership and mentor junior team members


Essential Experience

  • Senior Service Designer experience within UK public sector
  • Strong knowledge of GDS Service Standard and assessments
  • Experience improving complex, multi-touchpoint services
  • Confident facilitation and stakeholder management skills
  • Experience working in Agile, multidisciplinary teams
  • Ability to shape service strategy while delivering hands-on

Apply
Location:
Greater London
Job Type:
FullTime

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