Job Description

Service Desk Analyst

Salary: £28,000 – £30,000Location: Fully remote (quarterly meet-ups - fully expensed)

Are you an ambitious Service Desk Analyst looking to accelerate your technical career in enterprise backup and data protection? This fully remote opportunity offers hands-on exposure to cutting-edge backup and DR technologies, structured progression, and significant investment in training. If you’re professional, eager to learn, and see this Service Desk Analyst role as a genuine opportunity to build niche technical expertise, this could be the ideal next step.

Key responsibilities:

• Log calls in line with ITIL practices (Incidents, Change, Service Requests)
• Allocate and update tickets appropriately
• Perform first-line triage and first-line fixes
• Respond to incoming calls and emails professionally
• Implement basic changes
• Monitor systems for alerts and take appropriate action
• Monitor application mailboxes
• Process service requests
• Produce and maintain internal and external reports
• Carry out basic application administration (Rubrik, Druva, Zerto, Commvault)

Requirements:

• 1–2 years’ experience in a technical support or service desk environment (or relevant placement year)
• Basic technical background with a strong desire to develop
• Professional communication skills (written and verbal)
• Understanding or awareness of ITIL processes
• Interest or exposure to backup and DR technologies (Rubrik, Druva, Zerto, Commvault, NetBackup advantageous)
• Familiarity with VMware (vCenter, ESX, VDS, NSX) beneficial
• Exposure to Azure and/or AWS advantageous
• Basic scripting/automation knowledge (PowerShell desirable)
• Strong documentation skills
• Positive attitude towards training and development
• Able to work independently in a fully remote environment

Apply today to speak with VIQU in confidence or contact Belle Hegarty at .Know someone exceptional for this Service Desk position? Refer them and receive up to £1,000 if successful (terms apply). xbpsjku Follow us on LinkedIn @VIQU IT Recruitment for more exciting opportunities.