Job Description:

IT Service Centre Specialist

Location: Willow House, Staines TW18 3D

Work Arrangement: Hybrid working

Employment Type: Permanent

Salary: up to £26,400 per annum + Fantastic Benefits

Hours: Full time 37.5hrs

At Bupa, we champion diversity and understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We’re passionate about technology and offer opportunities to work on innovative projects that make a real impact on lives.

Right from the start, you’ll become part of our digital strategy, developing yourself along the way.

Role Overview:

• Provide first-line incident management to all IT Service Customers, IS Teams, and Vendors contacting the IT Service Centre.
• Act as a customer-focused, single point of contact for Bupa IS customers.

Responsibilities:

• Offer first-line support according to SLA standards.
• Deliver excellent customer service, maintaining professionalism and regular updates.
• Recommend improvements to team practices and performance.
• Participate in departmental meetings and initiatives for continual improvement.
• Stay updated on Bupa organization, healthcare market, and IT industry trends.
• Follow ITIL-based procedures to ensure cost-effective and efficient service.
• Achieve security accreditation for user account administration, ensuring compliance.
• Log, progress, and resolve requests and incidents, keeping customers informed.
• Coordinate external vendor queues to ensure timely fault and request handling.
• Advise customers on hardware/software purchases with technical teams.
• Perform administrative tasks as assigned and support operational shifts.
• Support temporary secondments to other IS customer service teams.

Qualifications:

• ITIL qualification or experience in IT Service Desk role.
• Strong customer focus and communication skills.
• Good knowledge of Microsoft Desktop products and Infrastructure components.
• Organizational skills.

Benefits:

Our benefits support holistic health – mental, physical, financial, social, and environmental. We offer flexible working, family-friendly benefits, 25 days holiday (with options to buy or sell), health insurance, pension, onsite gyms or discounts, and online discounts.

Why Bupa?

We’re a health insurer and provider, customer-focused, and driven by a purpose to help people live healthier lives. We value diversity and encourage applications from all backgrounds. Bupa is a Level 2 Disability Confident Employer, committed to fair treatment and reasonable adjustments during recruitment.

For alternative format inquiries, email: careers@bupa.com

Time Type: Full time

Job Area: IT

Location: Staines - Willow House