Job Description:

IT Service Centre Specialist

Location: Willow House, Staines TW18 3D

Work Arrangement: Hybrid working

Employment Type: Permanent

Salary: up to £26,400 per annum + Fantastic Benefits

Hours: Full time 37.5hrs

At Bupa, we champion diversity and understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose – helping people live longer, healthier, happier lives and making a better world.

We’re passionate about technology. With colleagues, customers, patients, and residents in mind, you’ll have the opportunity to work on innovative projects and make a real impact.

Right from the start, you’ll become part of our digital strategy, joining us on our journey and developing yourself along the way.

Role Overview:

• Provide first line incident management to all IT Service Customers, IS Teams, and Vendors contacting the IT Service Centre.
• Act as a customer-focused, single point of contact for Bupa IS customers.

What you’ll do:

• Provide first line support according to SLA standards.
• Deliver excellent customer service, ensuring contacts are handled professionally with regular updates.
• Recommend improvements to working practices and team performance.
• Participate in departmental meetings, providing feedback for continual improvement.
• Stay updated on Bupa organization, healthcare marketplace, and IT industry trends.
• Follow ITIL-based operational procedures to ensure cost-effective and efficient service.
• Ensure security compliance when administering user accounts.
• Log, progress, and resolve requests and incidents, updating customers regularly.
• Act as a call coordinator for external vendor queues.
• Advise customers on hardware/software purchases in collaboration with technical teams.
• Perform administrative tasks as directed by management.
• Support operational working hours and shifts.
• Participate in temporary secondments to other teams as needed.

What you’ll bring:

• ITIL qualification or experience in IT Service Desk role.
• Strong customer focus and communication skills.
• Good knowledge of Microsoft Desktop products.
• Understanding of Infrastructure components (Network, NT, Exchange).
• Good organizational skills.

Benefits:

Our benefits support your health and wellbeing, including our global Viva program, flexible working options, and family-friendly benefits.

Benefits include:

• 25 days holiday, increasing with service, with buy/sell options.
• Bupa health insurance.
• Enhanced pension plan and life insurance.
• Onsite gyms or local discounts.
• Various discounts and online benefits.

Why Bupa?

We’re a health insurer and provider, focused on our customers without shareholders. Our mission is to help people live longer, healthier, happier lives. We encourage diversity and are committed to fair treatment and reasonable adjustments for all applicants.

If you need this role in an alternative format, please email: careers@bupa.com

Time Type: Full time

Job Area: IT

Location: Staines - Willow House