What We’re Looking For Experience & Skills Solid background in Domain-Separated ITSM within ServiceNow. Minimum of 5 years’ hands-on experience in ServiceNow development and configuration. Ability to translate business requirements into efficient workflows and automation, while prioritizing tasks to align with business objectives.

Technical Expertise Skilled in managing ServiceNow upgrades, patches, and system integrations. Strong troubleshooting capabilities for complex issues and performance optimization. Proficient in scripting (JavaScript, Glide API, Script Includes, Business Rules). Experienced in workflow and automation tools (Flow Designer, UI Policies, Scheduled Jobs, Inbound Actions). Knowledge of CMDB and Asset Management, including Discovery, Service Mapping, and maintaining data integrity. Integration development experience using REST/SOAP APIs, MID Servers, and Webhooks.

Nice to Have ServiceNow Certified Application Developer. ServiceNow Certified Implementation Specialist (CIS-ITSM, CIS-Discovery, CIS-Service Mapping, etc.). ITIL v4 Foundation Certification (preferred but not essential).

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