Job Role: We are seeking a seasoned Service Assurance Program Manager with 15+ years of experience in the Telecom domain to lead end-to-end delivery of service assurance initiatives across complex OSS/BSS ecosystems. The role involves driving strategic programs focused on network performance, fault management, and customer experience, ensuring alignment with business objectives and regulatory standards. The candidate will manage cross-functional teams, vendors, and stakeholders to deliver robust assurance solutions that enhance service reliability and operational efficiency. Strong expertise in telecom service assurance processes, program governance, risk management, and Agile/Waterfall methodologies is essential, along with excellent leadership, communication, and stakeholder engagement skills.

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