Strategic Account Manager

2 Days Old

Position Strategic Client Relationship Manager Overview
Fleet management and international mobility provider looking for a proven Account Manager to work with a portfolio of key customers on fleet/vehicle strategy. Working with fleet sizes 100-1000+. Purpose
The Strategic Client Relationship Manager is responsible for developing, managing, and growing long-term, high value customer relationships. This role focuses on retention, growth, and strategic partnerships by deeply understanding customer needs, aligning solutions to business objectives, and ensuring an exceptional end-to-end customer experience.
The Strategic Client Relationship Manager acts as a trusted advisor, internal advocate for the customer and key driver of sustainable revenue growth. Key Accountabilities
The major responsibilities of this position include but are not limited to:
Relationship management Own and manage a dynamic portfolio of customers based around the UK (predominantly south based). Build strong, trusted relationships with key fleet and senior level stakeholders and decision-makers Execute engagement programs with your customer portfolio through regular face to face meetings (preferable) and other mediums Act as the primary point of contact for all strategic account matters and ensure contracts are delivered to agreed KPIs and SLAs Lead regular Strategic Reviews and recommend/deliver value-add initiatives. Provide consultancy on key fleet issues, such as Policy, Risk, Environment.
Retention & growth Identify opportunities for upselling, cross-selling, and growth aligned to customer goals. Achieve financial targets consisting of orders, activations and product upsells Monitor customer satisfaction, and risk indicators; proactively address issues. Drive renewals and contract extensions in partnership with Bid Management team. Internal collaboration and continuous improvement Act as the voice of the customer internally, ensuring alignment to customer needs across sales, operations, IT and product development teams Manage escalations effectively, ensuring timely resolution and clear communication. Contribute to continuous improvement initiatives based on customer feedback and insights.
Qualifications and Experience
3+ years experience in customer relationship management, account management, customer success, or fleet management roles Proven experience in strategically managing customer accounts and long-term partnerships Proven experience in identifying and driving value-add and fleet improvement programs Experience in analysis and problem solving that demonstrates resourcefulness and resilience Demonstrated understanding of fleet products and services. Strong commercial acumen and business understanding Ability to communicate effectively with both operational and executive level stakeholders both internally and externally Ability to work independently and contribute to a team performance Excellent communication and presentation skills both written and verbal Solid MS Office skills including but not limited to Word, Excell and PowerPoint Experience and skills Personal Attributes Promotes knowledge sharing and collaboration Success in gaining commitment and agreement of peers, team members and senior managers to agreed plans and projects. Solid customer service attitude with excellent presentation skills Highly effective communication skills and ability to interact successfully at all levels of the organization Strong sense of diplomacy, emotional intelligence and work ethics Ability to establish, communicate and get third parties involved in a shared vision Decisiveness, with proven ability to act and respond appropriately on issues based on fact and all possible information in order to make things happen Energy, enthusiasm and a passion for people leadership, coaching and sales Excellent judgement, discretion and tact in dealings with people
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Location:
Swindon
Salary:
£65,000
Job Type:
FullTime
Category:
Sales

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