Team Leader - Montagu

Duties & Responsibilities as a Team Leader - Montagu

• To be responsible and accountable for the operational running of their area of responsibility. This will include managing a team of full time and casual staff.

• To ensure Team members  have clear achievable objectives in line with the department’s annual Plan and long term aims set at performance Development and is review and revised regularly.

• To ensure that departmental strategy is distributed to all staff in their area of responsibility in liaison with the Restaurant Manager.

• Maintain effective communication within the team.

• To implement actions from action plans to ensure that the highest levels of customer service are maintained in line with company’s goal.

• To train and empower staff in the team to resolve customer concerns with the least amount of inconvenience.

• To support and maintain labour cost in accordance with guidelines set by the Director of Food and Beverage/Restaurant Manager and create weekly forecasted rotas, and support with payroll tasks.

About you

You are a motivated and service-focused leader with experience in restaurant operations. You guide and support your team to deliver excellent guest service, ensure smooth daily operations, and maintain high standards of quality. Previous experience in hospitality or food and beverage leadership is preferred. 

Just some of the benefits you will enjoy as a Team Leader - Montagu

• 12 complimentary nights a year across Hyatt Hotels worldwide

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

• Free meals on duty

• Life Assurance

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

• Business attire laundered complimentary

• Headspace membership and access to our Employee Assistance Programme

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Hyatt Regency London - The Churchill

Hyatt Regency London – The Churchill is conveniently tucked away in upmarket Marylebone, located in the heart of London’s West End, featuring views over the charming gardens of Portman Square. With 440 sophisticated guestrooms including 50 suites, plus 11 distinctive meeting spaces, the hotel offers a full range of services tailored to serve the needs of business and leisure travellers alike. Dining options include seasonal dishes and Afternoon Tea at The Montagu Kitchen and snacks and cocktails at award-winning Churchill Bar & Terrace.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next Steps: Apply today for Team Leader – Montagu and start your journey with Hyatt Hotels!