Team Leader - Montagu

Duties & Responsibilities as a Team Leader - Montagu

To be responsible and accountable for the operational running of their area of responsibility. This will include managing a team of full time and casual staff.

To ensure Team members  have clear achievable objectives in line with the department’s annual Plan and long term aims set at performance Development and is review and revised regularly.

To ensure that departmental strategy is distributed to all staff in their area of responsibility in liaison with the Restaurant Manager.

Maintain effective communication within the team.

To implement actions from action plans to ensure that the highest levels of customer service are maintained in line with company’s goal.

To train and empower staff in the team to resolve customer concerns with the least amount of inconvenience.

To support and maintain labour cost in accordance with guidelines set by the Director of Food and Beverage/Restaurant Manager and create weekly forecasted rotas, and support with payroll tasks.

About you

You are a motivated and service-focused leader with experience in restaurant operations. You guide and support your team to deliver excellent guest ser...