As a Team Manager in Food, you will lead a team on the shop floor to deliver exceptional availability, 5‑star service, and commercial results. This is a frontline leadership position in one of the most competitive retailers in the UK. Responsibilities

Lead and coach a team to deliver consistently under pressure, setting pace, building capability and maintaining standards. Absorb responsibility for sales, standards, availability and team performance, taking ownership when outcomes fall short. Collaborate across departments to create a seamless customer experience, fixing problems early with pace and purpose. Drive commercial performance by understanding numbers, translating them into action and keeping the team laser‑focused on priorities.

Purpose

Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures. Role‑model great customer service and ensure a customer‑focused service proposition through the team, delighting customers. Recruit, develop and nurture talent within the customer assistant team, supporting succession requirements. Motivate colleagues to deliver their part and understand their contribution. Ensure the store trades safely and legally, protecting customers, colleagues and the brand. Support the delivery of an inspirational, consistent visual customer journey in‑store, encouraging repeat visits.

Key Accountabilities

Drive profitability and sales for the area through the Retail Plan and KPI delivery. Embed the business transformation plan and change initiatives for the area. Deliver high standards and service by setting clear expectations with store colleagues. Create a culture that models new digital ways of working and leadership behaviours. Build a multiskilled team, coaching and training them to fully utilise all available tools. Deliver excellent basics through the team. Seek and act on customer feedback for continuous improvement. Use data and insights to enhance customer experience, operations and performance. Support the delivery of Plan A. Review individual performance through quality conversations, managing underperformance and celebrating success. Recruit for the team, ensuring a strong onboarding experience. Deliver line‑management activities in line with company process and policy. Build active partnerships with BIG, providing feedback and supporting BIG reps. Drive operational excellence to maximise product availability and minimise stock and cash loss. Ensure processes and tasks are delivered according to standards and business expectations. Maintain a safe and legal store environment. Support visual merchandising updates across launches, events and campaigns.

Technical Skills / Experience

Lead a team to deliver excellent customer service and KPIs across the store. Model new digital ways of working and leadership behaviours. Demonstrate up‑to‑date knowledge of commercial, visual, operational and people processes and systems. Use data and MI to identify commercial, visual, cost‑saving and customer opportunities to increase profit. Have a good working knowledge of VM principles. Possess strong digital capability and use all systems effectively. Understand legal requirements across the area and the store. Know people policies and manage performance within a team. Handle difficult conversations with effective resolution. Communicate clearly, inspire and share knowledge and best practices. Plan and review across the week and month. Deliver under pressure, demonstrating resilience. Build and maintain relationships with key stakeholders across the store and region. Adapt to change, leading teams through transformation with a growth mindset.

Key Leadership Capabilities

Embed change for lasting commercial impact and results. Address resistance to change and support colleagues in adapting. Own and accept accountability for team success. Coach colleagues to accelerate performance and personal growth. Recognise high performers and support under‑performers to improve. Show why colleagues matter to the organisation and the impact of their work. Use customer feedback and market trends to guide team work. Help teams understand information and business messages by actively seeking opinions and asking questions. Communicate using appropriate channels and technology for clarity and openness. Collaborate proactively across the business for the best solution.

Key Relationships and Stakeholders

Customers Colleagues Store Leadership Regional Leadership BIG

Equal Opportunities Marks & Spencer aims to be an inclusive organisation and we are committed to an active Inclusion, Diversity and Equal Opportunities Policy. #J-18808-Ljbffr