Technical Support Engineer

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Job Description

Technical Support Engineer


Are you passionate about technology, problem-solving, and working at the cutting edge of intelligent video and AI-driven solutions? This is an opportunity to join Hikvision, a global technology leader known for innovation, scale, and continuous investment in people and R&D.


At Hikvision, technology is not just about products — it is about building smart, reliable, and secure solutions that are used worldwide. As part of our Technical Centre – Channel, you will play a key role in supporting and enabling our distributor network, acting as a trusted technical partner and a bridge between the market and our global R&D teams.


What makes this role interesting for you:


  • Real technical impact: You will troubleshoot complex cases, influence product optimisation, and provide direct feedback to HQ R&D teams.
  • Knowledge sharing and visibility: Deliver technical training, product inductions, and support roadshows and exhibitions.
  • Global exposure: Work closely with international teams in a fast-paced, multicultural environment.
  • Technology leadership: Gain hands-on experience with advanced video surveillance, networking, and AI-enabled solutions.
  • Growth and learning: Hikvision invests heavily in training, continuous learning, and professional development.


As part of the Technical Support Team, you will:


  • Provide daily technical support to distributors and sub-distributors
  • Deliver technical training on Hikvision hardware and software
  • Support new product launches and technical promotions
  • Analyse market and product feedback and contribute to continuous product improvement


What we are looking for:


  • Education: Bachelor’s or Master’s degree (or equivalent), ideally with an engineering background or relevant technical experience
  • Strong IT fundamentals
  • Excellent communication skills
  • Fluent English and Chinese (written and spoken)
  • Curiosity, with the ability to explain complex technologies clearly
  • Flexibility: adaptable to frequent business travel across the UK and Ireland.


If you want to work for a company where technology, scale, and innovation come together — and where your technical expertise genuinely shapes products and customer experience — we would like to hear from you.


Learn more about Hikvision and its technology ecosystem:

https://www.hikvision.com/en/

Apply
Location:
City Of London
Job Type:
FullTime
Category:
Technology

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