Third Line Support Engineer

14 Days Old

Third Line Support Engineer
Wakefield (Hybrid)
£35,000 - £45,000
The Role
You will operate as a senior escalation point within the technical team, supporting a range of client environments and resolving complex infrastructure issues.
The role will involve a mixture of 3rd line support, troubleshooting and infrastructure project work, giving you exposure to a wide range of technologies and environments.
You will also occasionally work directly with stakeholders within client organisations, so strong communication skills are important.
What You'll Be Doing
Acting as the escalation point for complex technical issues
Supporting Microsoft infrastructure environments across multiple clients
Troubleshooting advanced 3rd line incidents
Working with cloud, virtualisation and security platforms
Supporting infrastructure upgrades and improvement projects
Communicating technical solutions clearly to clients and stakeholders
Tech Environment
You will be working across technologies such as:
Microsoft 365
Azure / Entra ID
Windows Server / Active Directory
Virtualisation platforms
Backup and disaster recovery technologies
Endpoint security and monitoring tools
What They're Looking For
Experience in a 3rd Line Support or Infrastructure Engineer role
Strong troubleshooting across Microsoft environments
Experience supporting multiple systems or customer environments
Strong communication and problem solving skills
Ability to work independently and take ownership of issues
Full UK driving licence
Why This Role Stands Out
Opportunity to work in a growing MSP with strong leadership
Exposure to modern infrastructure technologies
Autonomy and real ownership over technical solutions
A varied role across support and project work
Hybrid working environment
Salary
£35,000 - £45,000 depending on experience
Third Line Support Engineer
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Location:
Wakefield
Salary:
£45,000
Job Type:
FullTime
Category:
IT

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