At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to  empower  individuals to rebuild their lives and achieve independence. Right now, we are looking for a  Waking Night Worker  to play a pivotal role in our  Complex Needs Service  in  Tower Hamlets. Sounds great, what will I be doing? The service provides 24 hours supported accommodation for high needs mental health service users. It compromises of 11 units which offers higher levels of support in comparison to the wider supported living pathway. Service users at Teresa House may have treatment resistant mental health needs that are complicated by substance misuse, challenging behaviour including low level offending and long-term physical health conditions. All support is delivered in-line with the principles of trauma-informed recovery/empowerment/co-production. What do I need to bring with me? You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick  all  the boxes right away; the important thing is that you're willing to learn. We also value lived  experience  of the areas we support, so if you feel comfortable, please do mention this on your application. Here's what the team will be looking for The ideal candidate will have experience supporting people with mental health and complex needs, with substance misuse experience desirable. They should have a strong understanding of recovery approaches and co-production, with the ability to design and deliver activities that build confidence, reduce anxiety, and support a self-directed recovery journey. They must be resilient, maintaining high service standards in challenging situations, and have knowledge of legislation relevant to mental health crises, including welfare reform, the Care Act, and housing pathways. Skills in assessment, co-producing support and safety plans, and auditing them are essential. Proficiency in MS Office and case management systems is required, along with good knowledge of basic building safety and repairs. The candidate should have excellent spoken and written English, be able to handle petty cash accurately, and work flexibly, including evenings, weekends, and bank holidays. Interview Steps We keep our interview process simple, so you know exactly what to expect. Shortlisting call:  We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do! Face to face interview:  Now you will have face to face interview with the hiring manager. Our interviews are value and competency based. Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles. Our commitment to Equality, Diversity, and Inclusion Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation. We are a disability confident employer Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us. Safeguarding Statement Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia. Important Information for Candidates If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed. We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.