Workshop Controller

Location: Patchway, Bristol

Salary: £32,000 – £40,000

Hours: Full-time, Monday–Friday (some Saturdays may be required)

About the Role

We are looking for an organised and experienced Workshop Controller to join our busy service department in Patchway, Bristol. You will be responsible for the smooth operation of the workshop, ensuring efficiency, high-quality service delivery, and excellent customer satisfaction.

Key Responsibilities

Manage daily workshop operations, including scheduling and job allocation

Maximise workshop efficiency and utilisation

Liaise with Service Advisors and Technicians to plan workloads

Monitor progress of jobs and ensure deadlines are met

Ensure all vehicles are serviced and repaired to manufacturer standards

Maintain accurate job cards, documentation, and reporting

Monitor KPI performance including productivity, labour hours, and customer satisfaction

Support Health & Safety compliance and workshop cleanliness

Train and coach technicians where required

About You

Proven experience as a Workshop Controller, Workshop Foreman, or similar role

Strong organisational and planning skills

Knowledge of automotive workshop processes and vehicle repair standards

Ability to lead, motivate, and support a team

Excellent communication and problem-solving skills

Experience with dealer management systems (Kerridge, Pinnacle, CDK, etc.)

Full UK driving licence