Workshop Controller

Location: Guildford

Salary: £39,000 – £45,000 Basic | £48,000 – £52,000+ OTE

Hours: Monday–Friday + Saturday rota

The Role

We are recruiting for an experienced Workshop Controller to join a busy and high-performing dealership in Guildford.

This is a key position within the aftersales team, responsible for ensuring the workshop runs efficiently, maximising productivity while maintaining high standards of quality and customer satisfaction.

Key Responsibilities

• Control and allocate work to Technicians to maximise efficiency
• Monitor and drive workshop productivity and utilisation
• Ensure all work is completed to manufacturer and company standards
• Liaise between the Service Advisors and workshop team
• Support Technicians with technical queries and job prioritisation
• Manage WIP (Work in Progress) and workshop loading
• Maintain high levels of quality control and customer satisfaction (CSI)
• Assist in mentoring and developing the workshop team

✅ Requirements

• Previous experience as a Workshop Controller / Senior Technician
• Strong understanding of workshop operations and processes
• Excellent organisational and leadership skills
• Ability to work in a fast-paced dealership environment
• Strong communication skills
• Full UK driving licence

Package & Benefits

• £39k–£45k basic depending on experience
• £48k–£52k+ realistic OTE
• Bonus scheme based on performance and efficiency
• Manufacturer training & development
• Career progression opportunities
• Pension & staff benefits