About Us

For over 25 years, we've been supporting UK businesses of all sizes, providing exceptional connectivity, competitive pricing, and outstanding service. While we take pride in our legacy, our focus is firmly on the future with a fibre-first, future-ready approach.

Our ultra-reliable network is trusted by more than 1 in 10 businesses, and our comprehensive range of innovative solutions are designed to help any business achieve its full potential.

If you are looking to be part of an ambitious team that is constantly evolving and empowered to deliver excellence, we would love to hear from you. Apply today and help us shape the future of business connectivity.

The Role

Join our Transformation team as a Business Analyst, where you’ll play a key role in delivering strategic change across TalkTalk Business. Working alongside Project Managers, PMO, and Product teams, you’ll collaborate with cross-functional stakeholders to drive business and process improvements - from new product development to large-scale transformation initiatives.

This is a pivotal role supporting the successful delivery of our business strategy through insight, analysis, and a passion for continuous improvement.

Responsibilities

The responsibilities for the role include, but are not limited to:

• Conduct analysis across both agile and waterfall projects, adapting methods to suit delivery needs.
• Translate strategic goals into clear, prioritised business and functional requirements.
• Map current-state customer journeys and business processes in collaboration with stakeholders.
• Identify system and process impacts, and model functional behaviours (e.g. use cases, screen flows).
• Represent business needs during design and development, ensuring solutions align with objectives.
• Validate outcomes with delivery teams and support effective test planning.
• Facilitate stakeholder input, influence prioritisation, and communicate across all levels - including Executive.
• Champion an outcome-focused approach that delivers real value to the business.

Skills and experience we are looking for

• Strong analytical, problem-solving, and critical thinking skills.
• Experience working on complex transformation, IT, or business change projects.
• Excellent communication and negotiation abilities, with confidence engaging stakeholders at all levels.
• A proactive, adaptable mindset suited to fast-paced and evolving environments.
• Ability to manage competing priorities and meet deadlines independently.
• Collaborative approach, with a willingness to share knowledge and support others.
• Comfortable adopting new systems and processes, with a commitment to continuous learning.

How you will work

At TalkTalk Business we understand the importance of flexibility and connection in the workplace. That’s why we have adopted a hybrid approach to working. Our aim is for our full time team to spend 3 days a week at our HQ in Soapworks, Salford Quays with the remaining days offering the option to work from home. We want to ensure you enjoy the collaboration and connection of the office environment, combined with the convenience of remote working.

What can we offer you?

• Competitive Salary and Bonus Scheme: Earn a rewarding salary with a bonus scheme designed to recognise your hard work and dedication.
• Comprehensive Benefits Package: Support your wellbeing, achieve a work-life balance, and plan for the future with our all-inclusive benefits.
• Free TalkTalk Broadband: Enjoy complimentary TalkTalk broadband as an added perk for all employees.
• Personal and Professional Growth: Take advantage of opportunities for career advancement and personal development.
• Additional Perks: Participate in exciting company events, take advantage of volunteering days, and enjoy electric car charging points available at our HQ.

Be #ACE!

Be Ambitious, Be Connected, Be Empowered.

We embrace challenge, create resilient relationships and nurture our collaborative culture, while building a positive and rewarding environment where everyone takes pride in the part they play.

We will take reasonable and appropriate steps to ensure all candidates have a fair recruitment process to eliminate stereotypes, unconscious bias or prejudice.