Business Analyst – Insurance | Permanent | Manchester / Hybrid

Salary: £60,000 - £75,000 + Benefits

Location: London / Hybrid (2-3 days in office)

Are you a skilled Business Analyst with a deep understanding of insurance processes? Our client, a leading insurer, is seeking a permanent Business Analyst to join their high-performing change and transformation team. This is an excellent opportunity to play a key role in shaping claims transformation initiatives and delivering tangible value across the business.

Key Responsibilities:

• Gather, analyse and document detailed business and functional requirements focused on claims operations
• Work closely with stakeholders including claims handlers, adjusters, operations, and IT teams
• Map and improve as-is/to-be claims processes and workflows
• Produce clear documentation including BRDs, user stories, and process diagrams
• Support project delivery across the full SDLC in both Agile and Waterfall environments

Key Requirements:

• Proven Business Analyst experience within the insurance industry
• Solid understanding of end-to-end claims lifecycle, systems, and data
• Strong stakeholder engagement and communication skills
• Experience supporting change initiatives such as system upgrades, workflow automation, or digital claims transformation
• Ability to translate business needs into clear technical and non-technical requirements

What’s on Offer:

• Competitive salary up to £75,000
• Comprehensive benefits
• Hybrid working model – typically 2-3 days per week in a central London office
• A collaborative, forward-thinking work environment
• Opportunity to influence and deliver real change in the insurance claims space

If you're an experienced Business Analyst with claims experience in the insurance sector and you're looking for your next challenge, we'd love to hear from you.