Business & Delivery Operations Manager

Position Overview We are seeking a highly capable and driven Business Delivery & Operations Manager to support the Director of Professional Services in shaping and scaling a strategic, outcomes-led service offering that helps clients maximise the value of Actimize’s financial crime detection platforms. This role will play a pivotal part in both shaping internal business operations and enabling high-quality client delivery across financial crime and compliance services. You will operate at the intersection of business management, delivery enablement and partner oversight, acting as the operational engine that keeps internal teams aligned, clients satisfied and the business running predictably. This is a unique opportunity to shape a rapidly evolving service line from the ground up, acting as a trusted advisor and key enabler of growth.

Duties and Responsibilities • Partner with the Director to forecast headcount needs, assess delivery readiness and support pricing or contract shaping activities. • Own the weekly business performance rhythm, including internal dashboards, margin analysis, delivery health reports, and commercial performance tracking. • Lead internal readiness planning for new client ramp-ups, from resource mobilisatio...