Claims Relationship & Operations Specialist

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Claims Relationship & Operations Specialist

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Join to apply for the Claims Relationship & Operations Specialist role at SimplyConnected, LLC

Role: Claims Relationship & Operations Specialist

Location: Manchester (hybrid Weds & Thurs in office)

Permanent

If you have experience in relationship building, have an understanding of Consumer Duty & Compliance then this role could be for you! Claims experience is not essential, but you must have hands on experience with building and maintaining relationships.

Job Purpose

Reporting to the Claims Operations Lead, this role will work closely with Business Development and Partnerships to deliver to our clients the development, implementation, and monitoring of claims processes and value add services. The delivery and pro-active monitoring of these claims activities will support the development of sound profitable business and strategic partnerships. You will work with all Client Partners on regulatory regulations and Consumer Duty Data.

Key Responsibilities

• Work with the Business Development teams, including Partnerships, to assist and provide support for the on boarding of new business portfolios and distribution partners.
• Supporting the ongoing relationship management of existing partners.
• Marketing and Communication for awareness of the Claims Team, to include social media presence and webinars.
• Drafting and updating of Treaties, Terms of Business Agreements, Service Level Agreements and Claims Service Guidelines.
• Assist the Claims Operations Lead in the design, development and implementation of claims service processes and activities to support onboarding of new partnerships or new product development.
• Coordination and proactive management of regular claims and service review meetings with key business partners and client companies.
• In conjunction with the Claims Technical Team, prepare and deliver claims function/product training presentations as required, internal and external.
• Develop and share claims service performance reports in relation to the business partners portfolio with Claims Management, Business Partners, and Client Company Key Contact and Sales / Partnership teams as appropriate.
• Assist in the completing of Due Diligence / Risk Assessments to ensure any new / existing claim or loss adjusting services suppliers meet the criteria set by the business as it relates to the claims function.
• Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience.
• Support the Claims Operations Lead in obtaining and responding to regular client feedback.
• Embed Consumer Duty and Regulatory Regulations within the implementation of New Business .
  
  

• Track record of successful customer relationship management
• Excellent understanding of Consumer Duty and Regulatory Requirements for the Insurance Industry
• Excellent presentation skills and ability to produce user friendly Management Reports.
• Knowledge of general insurer markets and programmes
• Excellent written skills, ability to draft and create contract wording
• Good Microsoft programme, PowerPoint and PowerBI
  
  

• Knowledge and understanding of global placements
  
  

• Partial or completed CII Qualifications preferred
• Educated to degree level or equivalent preferred but not essential
  
  

• Agile/Hybrid working
• Private Healthcare (Aviva)
• Aviva Digital GP
• Employer Pension Contribution of 13%
• Annual Bonus
• Professional Qualification Support
• 25 days annual leave (plus bank holidays)
• x2 wellbeing days per year
  
  

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Administrative and Support Services

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