Relationship & Operations Specialist (Claims)

Company
HSB
Location
Manchester, United Kingdom

Role: Claims Relationship & Operations Specialist

Location: Manchester (hybrid – Weds & Thurs in office)

Permanent

Job Purpose:

Reporting to the Claims Operations Lead, this role will work closely with Business Development and Partnerships to deliver to our clients the development, implementation, and monitoring of claims processes and value add services. The delivery and pro-active monitoring of these claims activities will support the development of sound profitable business and strategic partnerships. You will work with all Client Partners on regulatory regulations and Consumer Duty Data.

Key Responsibilities:

• Work with the Business Development teams, including Partnerships, to assist and provide support for the on boarding of new business portfolios and distribution partners.
• Supporting the ongoing relationship management of existing partners.
• Marketing and Communication for awareness of the Claims Team, to include social media presence and webinars.
• Drafting and updating of Treaties, Terms of Business Agreements, Service Level Agreements and Claims Service Guidelines.
• Assist the Claims Operations Lead in the design, development and implementation of claims service processes and activities to support onboarding of new partnerships or new product development.
• Coordination and proactive management of regular claims and service review meetings with key business partners and client companies.
• In conjunction with the Claims Technical Team, prepare and deliver claims function/product training presentations as required, internal and external.
• Develop and share claims service performance reports in relation to the business partners portfolio with Claims Management, Business Partner’s, and Client Company Key Contact and Sales / Partnership teams as appropriate.
• Assist in the completing of Due Diligence / Risk Assessments to ensure any new / existing claim or loss adjusting services suppliers meet the criteria set by the business as it relates to the claims function.
• Review existing claims services and processes to identify opportunities for enhancement and innovation to improve quality and efficiency of claims propositions and client experience.
• Support the Claims Operations Lead in obtaining and responding to regular client feedback.
• Embed Consumer Duty and Regulatory Regulations within the implementation of New Business .

Key Skills & Experience:

• Track record of successful customer relationship management
• Excellent understanding of Consumer Duty and Regulatory Requirements for the Insurance Industry
• Excellent presentation skills and ability to produce “user friendly” Management Reports.
• Knowledge of general insurer markets and programmes
• Excellent written skills, ability to draft and create contract wording
• Good Microsoft programme, PowerPoint and PowerBI
• Previous Insurance Experience
• Knowledge and understanding of global placements

Qualifications & Educational Requirements:

• Partial or completed CII Qualifications – preferred
• Educated to degree level or equivalent – preferred but not essential
• Aviva Digital GP
• Employer Pension Contribution of 13%
• Annual Bonus
• Professional Qualification Support
• 25 days annual leave (plus bank holidays)

At HSB Group (including Premier Gurantee), Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.