Job Title: Complaints Handler\n Location: Bromley\n Salary: £30-35k\n\nJRRL are looking for a dedicated complaints handler for a client based in the heart of Bromley.  You will need to have experience of investigating complaints and coming to a resolution with the client.\n\nThis vital role ensures seamless communication between clients and internal teams, supporting day-to-day operations with professionalism and warmth.\n\nKey Responsibilities for the Complaints Handler:\n\nAct as the initial contact for client inquiries via phone and email, providing prompt, professional, and solutions-focused responses after completing training.\nSupport the management team in nurturing strong client relationships, ensuring all interactions reflect the company's high standards.\nProvide accurate information to clients, resolving complaints and queries in line with internal guidance and company policy.\nDraft and manage client correspondence, including follow-up emails, query letters, and complaint responses.\nTrack client issues and feedback.\nCollaborate with internal departments to ensure efficient and accurate resolution of client matters.\nMaintain and update detailed records of all client communication and activity.\nAssist with client onboarding and conduct website demonstrations for new users.\nContribute to process improvements within the Operations department to enhance efficiency and service quality.\nProvide general administrative and project support as needed, including report processing and expense management.\nSkills/Experience required for the Complaints Handler:\n\nExperience in a customer service or client-facing role, dealing with complaints and complex enquiries and investigations.\nStrong organisational and administrative skills with great attention to detail.\nExcellent communication skills, both written and verbal, with a professional and empathetic tone.\nProficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).\nAbility to manage multiple priorities and meet deadlines in a fast-paced environment.\nPositive, solutions-oriented mindset with a collaborative approach.\nCalm and professional under pressure, committed to delivering outstanding service.\nThis is a full-time permanent role.  The higher end of the salary would be for someone that matches all the criteria.  The lower end would be for someone that would require more training