Contact Centre Advisor

3 Days Old

Job Title: Contact Centre Advisor
Salary: £12.30 per hour (out of hours rates available)
Hours: 40 hours per week
Location: Ringwood, Hampshire
Start Date: ASAP
Type: Temporary
Are you currently on the market looking for a new and exciting temporary role? Do you have customer service experience within previous roles that have also required up-selling responsibilities? JDR Recruitment are currently supporting one of our key clients in Ringwood and this could be the perfect role for you!

Job Responsibilities:

Handle inbound calls, emails, and digital enquiries efficiently, aiming for first-contact resolution

Process customer orders and manage enquiries related to delivery, warranties, and after sales support

Upsell and cross-sell products and promotions on every suitable opportunity

Accurately record customer interactions and update CRM systems

Deliver a consistently high standard of customer service while adhering to company policies

Work collaboratively with internal teams and escalate issues when required

Take ownership of personal performance and ongoing development

Skills & Experience:

Excellent verbal and written communication skills

Confident, professional telephone manner

Strong rapport-building and customer engagement skills

Sales-focused mindset with a passion for up-selling

Good IT skills and attention to detail

Reliable, punctual, and able to thrive in a fast-paced environment

JDRCC
JDR is acting as an Employment Business in relation to this vacancy.
We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.

JDR is acting as an Employment Business in relation to this vacancy.

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Location:
Ringwood
Salary:
Up to £12.3 per hour
Job Type:
FullTime
Category:
Customer Service

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