Contact Centre Advisor

New Yesterday

Job Description

Job Title: Contact Centre Advisor

Salary: £12.30 per hour (out of hours rates available)

Hours: 40 hours per week

Location: Ringwood, Hampshire

Start Date: ASAP

Type: Temporary

Are you currently on the market looking for a new and exciting temporary role? Do you have customer service experience within previous roles that have also required up-selling responsibilities? JDR Recruitment are currently supporting one of our key clients in Ringwood and this could be the perfect role for you!


Job Responsibilities:

  • Handle inbound calls, emails, and digital enquiries efficiently, aiming for first-contact resolution

  • Process customer orders and manage enquiries related to delivery, warranties, and after sales support

  • Upsell and cross-sell products and promotions on every suitable opportunity

  • Accurately record customer interactions and update CRM systems

  • Deliver a consistently high standard of customer service while adhering to company policies

  • Work collaboratively with internal teams and escalate issues when required

  • Take ownership of personal performance and ongoing development


Skills & Experience:

  • Excellent verbal and written communication skills

  • Confident, professional telephone manner

  • Strong rapport-building and customer engagement skills

  • Sales-focused mindset with a passion for up-selling

  • Good IT skills and attention to detail

  • Reliable, punctual, and able to thrive in a fast-paced environment

JDRCC

JDR is acting as an Employment Business in relation to this vacancy.

We are an equal opportunities employer and welcome applications from individuals of all backgrounds. We are committed to creating an inclusive environment where everyone feels valued and respected.
JDR is acting as an Employment Business in relation to this vacancy.

JBRP1_UKTJ

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Location:
Ringwood
Job Type:
FullTime

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