Life at The IN Group

Put simply, we’re a group of talent brands that unlock the power of people. We love growing, evolving and challenging the status quo. We work in a truly human way that goes the extra mile and cares about building long-standing relationships.

We’re very proud of our six brands:

• Investigo – Award-winning permanent and temporary recruitment with 21 specialisms and sectors across the UK, US, and Europe
• Definia – Defining, designing, and delivering technology, transformation, and cultural change
• BioTalent – Life sciences recruitment sourcing talent globally to offer a first-class, people-centred service
• InX – Executive search and interim management solutions to accelerate leadership and build high-performing teams
• Caraffi – Talent advisory solutions including employer branding, talent acquisition strategies, and leadership development
• Sigma Labs – Hiring, training, and deploying high-performance technology consultants to help businesses close the digital skills gap

Your Team

The Credit Control Team consists of two core areas: one managing direct accounts and the other managing specialised accounts such as US, RPO, Definia, BioTalent, and the BV ledger.

There are two Team Leads (one for each area), with a total team size of seven, including a Junior Credit Controller who supports with remittances, inbox management, and reconciliation tasks.

What is this role responsible for?

As a Credit Controller, you will be responsible for managing your own section of the sales ledger, ensuring timely collection of outstanding debt and maintaining accurate account records.

You will work closely with clients and internal stakeholders to resolve queries, support the collection process, and ensure payments are made in line with agreed terms. The role will include exposure to a mix of standard and more complex accounts, including some involvement in RPO (MSP) accounts where reconciliations may be required.

You will be expected to take ownership of your ledger, contribute to team targets, and support the wider Credit Control team where needed. This role offers an opportunity to develop your skills and grow within a collaborative finance function.

Your key responsibilities will be:

• Manage and maintain your own ledger to meet KPIs and collection targets
• Carry out daily credit control activities including chasing overdue debt via phone and email
• Investigate and resolve customer queries to remove barriers to payment
• Ensure tasks are completed in line with SLAs and business priorities
• Build and maintain strong relationships with internal stakeholders and clients
• Support team processes including inbox management and allocation of payments
• Assist with debt review preparation and provide updates on aged debt
• Support with reconciliations, including RPO accounts where required
• Contribute to audit requests and ensure accurate record keeping

What you need in order to succeed

Skills / Experience

• Strong communication skills, both written and verbal
• Experience internationally across the US, UK
• Comfortable using Microsoft Office and finance systems
• Organised and able to manage your own workload effectively
• Confident in speaking with clients and stakeholders
• Ability to build and maintain working relationships
• Willingness to learn and adapt in a fast-paced environment

Performance

• Works towards achieving set KPIs and collection targets
• Demonstrates alignment with organisational values and objectives
• Maintains a customer-focused approach
• Manages time effectively and prioritises workload to meet deadlines

Interpersonal Skills

• Clear and professional communicator
• Strong standard of written and spoken English
• Builds positive relationships internally and externally
• Collaborative team player

Behaviours Needed

• Delivery-focused with a proactive approach to tasks
• Professional and confident communication style
• Good attention to detail and accuracy
• Practical and solution-oriented mindset
• Willing to support the wider team when needed
• Able to work effectively with colleagues at all levels

Interested? Apply today!

We look forward to hearing from you!