This range is provided by 3Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeDirect message the job poster from 3SearchSenior Consultant specialised in CRM, Marketing Automation, Email, Retention & Loyalty professionalsJob Title: CRM ManagerLocation: London, Holborn (Hybrid)Our client is a fast-growing name in the hospitality sector, known for delivering premium experiences through innovation, style, and customer-first thinking. With a strong digital strategy and a culture rooted in creativity, authenticity, and smart execution, they’re investing in best-in-class CRM systems to build deeper, more personalised relationships with their customers. Based in vibrant Holborn, their London HQ is a hub of collaboration, where commercial, tech, and brand teams work side by side to shape an exciting future.The CRM Manager will play a pivotal role in transforming the way customer communications are delivered and optimised. This hands-on role is ideal for someone ready to take ownership of CRM projects, improve customer journeys, and bring data to life across platforms like Klaviyo and Salesforce. From delivering multi-channel lifecycle campaigns to working closely with developers and creative teams, you will help build a connected and customer-first experience across digital touchpoints. This is a great opportunity to learn, lead, and grow within a business that values both tech expertise and creativity.Hands-on experience with CRM tools like Klaviyo and SalesforceStrong project management skills with a technical mindset - API IntegrationsAbility to work with developers and manage integrationsExperience with email lifecycle campaigns and segmentationConfident using data to drive campaign performance10% annual bonus on top of base salaryPeople’s Pension from day one – 3% employer / 5% employee contributionBupa – single medical coverLife insurance – 3x annual salaryCritical illness cover – £40,00025 days annual leave, increasing by 1 day each service anniversary (up to 30 days)Discretionary bonus – up to 10%Discounted productsClear development path in a growing CRM functionWork with modern CRM tools and forward-thinking teamsCentral London office near Holborn with a collaborative cultureSeniority levelMid-Senior levelEmployment typeFull-timeJob functionMarketingIndustries: Hotels, Motels, and HospitalityReferrals increase your chances of interviewing at 3Search by 2xGet notified about new Customer Relationship Management Manager jobs in London Area, United Kingdom. #J-18808-Ljbffr