Customer Service Administration Support

4 Days Old

Customer Service Administrator
Location: Belper DE56 (Office-based) Start Date: 5th May (Immediate interviews available) Hours:
30 hours per week over 5 days Shifts between: Monday-Friday: 8am-6pm
About the Role
Brook Street is working with a leading Belper-based boiler company to recruit a Customer Service Administrator to join their team.
In this role, you will support both office-based teams and field engineers, ensuring jobs are completed accurately and on time. You'll play a key part in keeping service operations running smoothly through a variety of administrative and customer support tasks.
Key Responsibilities
Provide administrative support across multiple communication channels, ensuring timely and accurate responses Handle enquiries from both business partners (B2B) and customers (B2C), delivering a high level of service Support field engineers by processing job requirements and maintaining accurate job records Coordinate spare parts and consumables to support smooth field operations Work closely with Customer Care, Planning, and Spares teams to improve processes and service delivery Use spreadsheets, digital tools, and Salesforce to manage customer communication and updates
What We're Looking For
GCSE Maths and English (grade C/4 or above) Strong organisational and administrative skills Excellent communication skills, both written and verbal Experience using customer databases and scheduling systems Ability to work with postcode mapping and geographical data A proactive, team-oriented, and customer-focused approach Ability to manage multiple tasks and meet deadlines
Apply Now
If you are detail-oriented, customer-focused, and enjoy working in a fast-paced environment, we would love to hear from you.
Brook Street NMR is acting as an Employment Agency in relation to this vacancy
Apply
Location:
Belper, Derbyshire
Job Type:
PartTime
Category:
Administration

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