Customer Service Administrator

15 Days Old

Brightwork have an excellent opportunity for an Customer Service Administrator to join our client in Cumbernauld. This is an ongoing temporary role based full time on-site at their fast paced office - Hours of work will be 5 days over 7 working on a back shift between 12pm and 9pm. Working within their busy offices, the successful candidate will join the team in providing key support to their CS Administration team, duties will include:
- Accurately processing and uploading sensitive information onto internal databases whilst maintaining compliance standards. - Dealing with high volume of information and requests coming into the team whilst working to ensure these are processed in line with SLA's - Keeping on top of busy workload, prioritising tasks and working to deadlines. - Acting as a main point of contact for the department. - Investigating and resolving complex customer account queries /issues The ideal candidate will have: - Previous Customer Service experience and strong Administrative skills - Excellent customer service skills and ability to juggle enquiries whilst using internal systems - Experience working with databases and running reports from these - Ability to work well under pressure and pick up new systems/processes quickly - Have access to own vehicle due to location of site and limited public transport links The successful candidates will be req...
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Location:
Bellshill, Lanarkshire
Salary:
£15.5 - £15.5 per hour + .
Job Type:
FullTime
Category:
Customer Service & Support

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