Customer Service Advisor

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Customer Service AdvisorSalary: £16.11 per hour (Combined standard rate and shift allowance) Location: Capgemini, Inverness or Nairn Hours: Night shifts are 1800 - 0700 and Day shifts are 0700 - 1800Typical shift pattern is a 3-week rotation: Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - OffManpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience. What you'll doRespond to customer requests via telephone, email, and web chatLog all requests using the appropriate call logging softwareResolve issues or provide advice and guidance where possible over the phoneAssign calls to the relevant support teams when neededAction Back Office requests when requiredAdvise customers and support teams on known problems/workaroundsKeep customers updated on the progress of their request or incidentContribute to team success by meeting agreed personal targets Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.What you'll bringExcellent communication skills, both verbal and writtenA genuine passion for delivering great customer serviceWillingness to learn and adaptAbility to work independently and as part of a teamStrong problem-solving skillsConfidence working under pressure If you're looking for a stepping stone into a career in technology, this could be your next move. Interested? Apply today! JBRP1_UKTJ
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Location:
Beauly
Job Type:
FullTime

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