Customer Service Advisor

New Yesterday

Customer Service Advisor
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience. Salary: £16.11 per hour (Combined standard rate and shift allowance) Location: Capgemini, Inverness or Nairn Hours: Night shifts are 18 and Day shifts are Typical shift pattern is a 3-week rotation: Week 1: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Night, Sat - Night, Sun - Night Week 2: Mon - Off, Tues - Off, Wed - Off, Thu - Night, Fri - Off, Sat - Day, Sun - Day Week 3: Mon - Night, Tues - Night, Wed - Night, Thu - Off, Fri - Off, Sat - Off, Sun - Off Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini In this role, you will be the first point of contact for customers, providing 1st line IT support and ensuring a great service experience.
What you'll do Respond to customer requests via telephone, email, and web chat Log all requests using the appropriate call logging software Resolve issues or provide advice and guidance where possible over the phone Assign calls to the relevant support teams when needed Action Back Office requests when required Advise customers and support teams on known problems/workarounds Keep customers updated on the progress of their request or incident Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed. What you'll bring Excellent communication skills, both verbal and written A genuine passion for delivering great customer service Willingness to learn and adapt Ability to work independently and as part of a team Strong problem-solving skills Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move.
Interested? xehkeey Apply today!
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Location:
Inverness
Job Type:
FullTime
Category:
Customer Service

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