Head of Customer Experiences

New Yesterday

CX Engagement Solutions Manager London, UK (Hybrid)
( To be considered for this role, you must already be eligible to work in the United Kingdom )
Qualifications and experience
~7+ years of proven experience in leading CX transformation projects
~ Significant industry/domain experience across various sectors
~ Customer experience design, customer journey mapping
~ Implementation of Conversational AI in CX workflows
~ Strong expertise in one or more CCaaS solutions such as NICE, Genesys, AWS
~ Ability to manage inbound and outbound customer interactions across channels like voice, email, chat, social media, and SMS
~ Experience leading large technology-driven organizational change initiatives

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Location:
London
Job Type:
FullTime

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