Housekeeper

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Key Duties

Provide a warm, courteous and prompt welcome for all residents and visitors, building strong work relationships
Run errands for residents, such as rubbish collection, delivering dry cleaning and parcels
Carry out regular checks of the lobby area and floor walks
Ensure the safety and security of all residents, guests and staff
To clean the public areas, refuse areas, back-of-house areas and leisure facilities daily, ensuring all spaces are kept meticulously clean and organised at all times.
To minimise spoilage, breakage, and operating supplies' waste, always be mindful of budget.
To handle resident enquiries courteously and efficiently and report resident complaints or problems to the Housekeeping Supervisor or senior team member on-site if no immediate solution can be found and ensure follow-up with the resident is done.
To hand over all Lost and found items with complete and detailed information to the Line Manager.
To have a complete understanding of the different cleaning products and their economical use, ensuring the appropriate cleaning materials are used by standards set
To maintain organised and tidy work in all public areas.
To maintain appropriate housekeeping supplies and equipment needed to perform all tasks.
Liaise with other operational departments

Experience/Requirements

Previous experience as a housekeeper at a 5* hotel or luxury residential development
Good knowledge of COSHH
Very high standard of personal appearance
Working knowledge of Health & Safety processes and the management of these
Proficiency in English

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