We are a fast-growing, direct-to-consumer manufacturing business specialising in nicotine, CBD and health food supplements, based in Manchester. As part of an organisational restructure, we are seeking an ambitious and technically-minded Operations Manager to join our leadership team.

This is a broad and highly impactful role. You will be responsible for the cohesive day-to-day running of the entire operation spanning manufacturing, product development, digital marketing, and logistics. You will also own our HR and recruitment function and take the lead on the management and continuous improvement of our ERP systems.

This is an exceptional opportunity for an early-career professional with strong operational foundations and a drive to grow into a senior leadership position.

Key Responsibilities

Manufacturing & Production

• Support the production supervisor in coordinating day-to-day floor operations, helping to uphold efficiency, quality, and safety standards.
• Assist with production planning and scheduling to ensure orders are fulfilled reliably and on time.

Sales & Marketing Operations

• Work alongside the digital marketing and sales teams to help drive both direct-to-consumer and wholesale sales performance, ensuring activity aligns with stock levels and production capacity.
• Monitor sales volumes across DTC and wholesale channels, flagging trends and supporting the business in responding to shifts in demand.
• Support the establishment of KPIs, performance frameworks, and remote working best practices to effectively manage and monitor a growing international digital marketing team operating across multiple time zones.

Warehouse & Logistics

• Help manage inventory, inbound and outbound logistics, and fulfilment operations to support a smooth DTC customer experience.
• Maintain supplier and courier relationships and contribute to continuous improvement across the warehouse function

HR & Recruitment

• Assist with end-to-end recruitment and onboarding, and act as a point of contact for day-to-day people matters.
• Support employee performance processes and help maintain fair, consistent HR practices across the team.

ERP Systems Management

• Help administer the ERP platform, supporting data accuracy, system integrity, and cross-departmental adoption.
• Identify opportunities to streamline processes through the ERP and assist in training staff on system workflows.

Reporting

• Provide the Business Owner with regular operational updates, tracking KPIs and progress across all departments.

Essential

• Minimum 2–3 years of experience in an operations, business management, or similar cross-functional role.
• Strong technical aptitude with a proven ability to leverage technology to improve processes and workflows.
• Demonstrable experience managing or coordinating multiple departments or functions simultaneously.
• Proficiency with, or the ability to quickly master, ERP systems and digital business tools.
• Excellent organisational and prioritisation skills with a structured, process-driven approach.
• Strong interpersonal and communication skills, comfortable working across all levels of a business.
• A proactive, solutions-oriented mindset with a desire to take ownership and drive results.

Desirable

• Experience in a manufacturing, FMCG, or DTC e-commerce business environment.
• Exposure to HR processes, recruitment, or people management responsibilities.
• Familiarity with logistics, supply chain, or warehouse operations.
• Experience working in a regulated or compliance-conscious industry.
• Degree or equivalent qualification in Business, Operations, Engineering, or a related discipline.

Job Type: Full-time

Work Location: In person