The Role

At Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams.

The primary purpose of the People Operations Manager is to oversee the effective running of the People Ops function through all aspects of the employee lifecycle, from hiring through to leaving. You will be the gate keeper of a robust and well-thought-through operational engine that powers the type of interactions our Tyrwhitteers have at their place of work, and which positively contributes to the employee experience. From onboarding and benefits administration, insurances and local employment practices, being paid correctly and on time, to automating the People tech stack that simplifies their lives. You will optimize people processes to align with business goals and work closely with the People Director to strive for continual improvement that enables smooth and efficient delivery of People Team support to the business.

As a member of the People leadership team, collaborating with your peers in People Partnering, L&D, Talent Acquisition and Comms & CSR, you will contribute to the People Strategy at CT, introducing progressive People Ops approaches that will help us scale as we continue to grow.

This role is based in our Milton Keynes office, with some travel to London head office.

What you will be doing

• Accountability for People Operations, which oversees Payroll, Benefits, HR administration and the effective use of our HRIS to drive an exceptional employee experience.
• Manage and mentor the People Operations team, fostering a culture of excellence, proactivity, pragmatism and professional growth.
• Partner effectively with the broader People Team Leads by contributing towards the People Strategy and collaborating seamlessly.
• Ensure the successful running of the monthly payroll and delivery of administrative actions to the agreed SLAs.
• With an eye for detail, responsible for ensuring that we remain compliant in terms of all legislative requirements, namely: Pension, National Living Wage, Gender Pay reporting, Right to Work, etc.
• Own and optimise our employee onboarding and offboarding processes: Ensure a smooth and welcoming start for new hires, setting them up for long term success in a high performing environment, and a respectful, efficient departure for leavers.
• Responsible for ensuring benefits are administered and managed effectively, and driving annual benefits reviews to ensure our offer remains relevant and attractive.
• Custodian of all colleague data, this role is our GDPR champion within the team with a focus on ensuring robust data management compliance.
• Develop and maintain dashboards and reporting for key People metrics, to provide insight to the business, enabling evidence-based and data-led decision making.

Required Skills and Experience

• Sector-relevant exposure in a similar People Ops role, with a preference for retail or hospitality environment
• You have held responsibility for a UK Payroll, and have had exposure to overseeing other territories' outsourced payrolls
• Line management experience, with examples of coaching and mentoring reports to enhance their performance and potential
• Your experience in People Ops includes overseeing People Operations for countries outside of the UK
• You have used multiple HR information systems and can articulate the requirements of a solid platform
• Knowledge and demonstrable experience in implementing a HRIS that supports multiple countries
• Understanding of legislation and laws surrounding payroll, GDPR, and other relevant legislation
• Strong knowledge of Microsoft Office packages - Excel, Word and PowerPoint, ideally at an advanced level
• Your organisational skills and commitment to quality and detail mean you care deeply about how things are done, but can also drive projects forward with pace, balancing rigor with pragmatism
• You have the ability to convey information effectively, both verbally and in writing, to diverse audiences
• With an excellent level of numeracy and a good eye for detail, you ensure accuracy and completeness in all people processes

What you can expect from us:

• Competitive salary and excellent bonus scheme
• A entrepreneurial environment where you’ll be encouraged to try things and make changes to drive the business forward
• You’ll have access to Staff Discount from your 1st day, not just at CT but also from The White Company!
• Our hybrid working policy means we work from the office 3-4 days per week
• We are proud to go about our business in the right way and partner with many charities and sustainability partners - ‘giving something back’ is an important part of our ethos
• At HQ we are serious about having fun. Our Christmas and summer parties are the stuff of legend and our CT Social Team ensure there is always something exciting to get involved in)