Process Improvement Specialist

Our US law firm client is seeking a Process Improvement Specialist to drive operational excellence by analysing and redesigning legal and business workflows in their London office. In this role, you will act as a bridge between end-users and technical teams, blending hands-on project delivery with effective change management.

• Salary to £55,000
• £100 monthly employee contribution that can be used for lunch or other expenses
• Free lunch every Wednesday, discretionary bonuses, and more!
• 09:30-17:30 (Monday-Friday)
• Hybrid working (4 days in the office / 1 day WFH)

Key Responsibilities of the Process Improvement Specialist:

• Map current-state workflows, identify friction points, document requirements, and design improved procedures using appropriate methodologies.
• Partner with Innovation and IT to deploy and integrate tools (e.g., document automation, AI-enabled review, collaboration platforms).
• Serve as liaison between lawyers, business stakeholders, and delivery teams.
• Triage, escalate, and coordinate resolution of user issues and enhancement requests.
• Contribute to cross-functional initiatives (practice groups, Pricing, Practice Management, LPM, KM).
• Run workshops, focus groups, and feedback loops.
• Develop training and 1:1 coaching.
• Monitor usage to surface insights and iterate.

Skills & Requirements of the Process Improvement Specialist:

• Law firm experience in business analysis, process improvement, and legal operations.
• Ability to translate complex requirements into clear, actionable solutions.
• Familiarity with legal tech platforms and collaboration tools.
• Knowledge of process improvement methodologies and KPI/benefits tracking.
• Strong analytical skills and comfort working with data.