Process Improvement Specialist 9 month contract | Hybrid working in Central London (2-3 days per week) This is a high-impact role sitting within a fast-paced commercial team, supporting global operational excellence initiatives and driving improved ways of working across key stakeholder groups. You will play a pivotal role in improving processes, enhancing tooling adoption and embedding scalable, efficient operating models. This role requires someone confident operating in complex, cross-functional environments who can influence teams, challenge BAU thinking and drive measurable change. Key Responsibilities: Lead process optimisation and operational excellence initiatives Document and map workflows across Commercial, Finance and Payments teams Develop and clarify RACI frameworks Drive improved adoption of Jira and associated tooling Embed structured, scalable ways of working across stakeholders Apply Lean/Continuous Improvement methodologies Manage change resistance and influence behavioural adoption Work closely with internal stakeholders to align responsibilities and execution What We're Looking For: Experience in Operational Excellence/Process Improvement Strong background in documenting workflows and process mapping Experience implementing or improving tooling adopti...