Role Purpose

We are looking for an energetic and enthusiastic new Jaywinger to join our Client Services Team, supporting the day-to-day delivery of paid media and organic campaigns for some of the biggest clients in the agency.

Our Senior Account Managers are the heartbeat of our client partnerships. In this role, you’ll play a key part in shaping and delivering cross-channel media strategies, working with leading brand names and collaborating closely with our in-house experts across PPC, SEO, content, and Paid Social.

We’re looking for a strategic thinker who can confidently manage client relationships, lead on briefs, and bring campaigns to life with the support of our talented media and creative teams. You’ll need to be organised, proactive, and commercially astute with a natural ability to build trust and foster strong relationships both internally and externally.

While you’ll get the chance to contribute to wider campaign activity, your focus will be on helping clients thrive through high-performance paid and organic media. You’ll work alongside your Account Director to uncover opportunities for growth and ensure day-to-day excellence in campaign delivery.

Sound like your kind of challenge? Then you might be the person we’re looking for.

You’ll be part of one of our client teams, managed by a Client Services Director, and will report directly to an Account Director. You'll also have access to brilliant people across our business including media performance specialists, data scientists, strategists, creatives, and developers who’ll support you every step of the way.

Key Accountabilities

Essential skills will include (but not be limited to!):

• 3 – 4 years’ experience minimum in Organic and Paid Media. You will have a strong understanding and proven experience managing integrated media and digital accounts, enabling you to have high level strategic conversations with clients and channel specialists alongside understanding of all aspects of media activity briefing and delivery.
• Willingness to get stuck in - supporting all levels within the team, managing day-to-day client relationships, and handling digital projects and retained accounts.
• A natural organiser – you’ll be expected to juggle multiple projects, client demands and deadlines on a daily basis – working with the Account Executives and coordinating the support of a talented team internally, to make sure client’s needs are met and expectations exceeded.
• Previous experience working within an integrated agency (or client-side) - You’ll be used to liaising with media experts, analytics, developers and creatives to get the work done effectively on behalf of your clients. You’ll be pulling together insights, channel strategies, and creative ideas to shape media solutions, then sharing campaign ideas and results with both the client and the agency teams.
• You’ll understand the customer journey and the impacts that can be made by actions at the right time and through the right channel and you have the capability to efficiently create and articulate a comprehensive integrated client strategy across the entire sales funnel.
• A head for data and an analytical mindset– whether it’s evaluating a spike in a client’s results or understanding the reasons behind a lack of interactions, your naturally inquisitive nature will be spotting potential opportunities to put our data science experts to work.
• Strong evidence of building relationships with clients, suppliers, and colleagues. Our Senior Account Managers are critical to the success of our client/agency relationship and look to strike an amazing balance between client and agency to ensure we provide best in class client service.
• Numerate and financially aware, you’ll have an attention for detail and be the person responsible for ensuring your account’s commercials are all in place, dotting the I’s and crossing the T’s.
• Great people skills – your personality will flex from brainstorming ideas with the internal team, taking briefs from clients and trouble-shooting the natural glitches and conflicts that occur. Teamwork will be key to deliver the best results for our clients.
• Confident in presenting – be it showcasing a case study to the team or delivering a presentation directly to your client on trends, competitors, or results, you’ll have some PowerPoint wizardry and presentation experience under your belt.
• Ability to handle client feedback, both praise and critique, then effectively manage actions and provide feedback to the internal team whilst managing the client’s expectations on deliverables throughout a project’s process.
• An interest in the bigger picture. Working alongside a number of internal stakeholders to understand the client’s business and strategically help them shape their full funnel approach.

Why work at Jaywing?

Jaywing has a friendly and ambitious culture. We believe in thinking big, exploring new technology, using data science to inspire creativity, caring about everything that has our name behind it, and working as one team. We believe that creativity cannot exist without method and vice versa.

With clients spanning Pepsi Max, Hallmark, Jamie Oliver, Curry’s Group, Walkers, Savills and Goodyear we have a real mix and are super proud of the portfolio of 50+ brilliant brands we’ve amassed over the years.

Where?

This roles is based in our HQ in the centre of Leeds, and a stunning office 10 mins walk from the Leeds train station.

How to apply?

Send a covering letter, CV and anything else you think showcases your talent to recruitment@jaywing.com

Jaywing is an equal opportunities employer.