Mode Search is partnering with a globally recognised luxury fashion house to appoint a Store Director for one of its most prestigious London flagships.

This is a rare opportunity to lead a high-profile boutique for a Maison renowned for its distinctive design codes, exceptional craftsmanship and contemporary vision across ready-to-wear, accessories and fine leather goods.

We are seeking a commercially astute and people-focused leader with a proven track record in luxury retail. The successful candidate will combine operational excellence with elevated clientelling expertise, driving performance while cultivating an exceptional in-store culture and client experience.

This role offers the opportunity to shape a flagship environment, inspire a high-performing team and act as a true brand ambassador within the London luxury landscape.

The Role

• Ensure company policies, operational standards and procedures are clearly communicated, understood and consistently implemented, proposing improvement actions where relevant.
• Take accountability, alongside Store Support, for health and safety management within the store.
• Oversee loss prevention, asset protection and risk management.
• Ensure the team is fully trained and compliant with company systems relating to point of sale, cash handling and stock loss control.
• Identify, recruit and develop talent, working closely with HR to secure robust succession plans.
• Lead, motivate and empower the team to drive commercial performance, fostering a positive and high-performing work environment.
• Take an active role in recruitment, training, evaluation and ongoing development of team members.
• Drive a strong commercial mindset, consistently identifying opportunities to add value and increase profitability.
• Establish and champion a client-centric culture to ensure exceptional service standards and strong client retention.
• Act as a brand ambassador within the local market, proactively representing the house externally.
• Monitor market trends and competitor activity to inform strategy and maximise opportunities.
• Lead and support both sales and operations teams to meet and exceed sales plans and profitability targets.
• Demonstrate inspiring leadership with strong relationship-building skills across internal and external stakeholders.
• Partner with senior leadership to create and execute clear action plans to achieve and exceed sales objectives.
• Champion best-in-class clientelling and service excellence to drive loyalty and long-term client value.

Requirements

• Proven experience as a Store Director or Senior Store Manager within a luxury fashion or accessories environment.
• Strong track record of delivering and exceeding sales and profitability targets in a flagship or high-turnover boutique.
• Demonstrated expertise in luxury clientelling, VIC development and CRM-driven strategies.
• Exceptional leadership and people development skills, with experience managing and inspiring sizeable teams.
• Strong commercial acumen with the ability to analyse performance data and translate insights into action.
• Solid understanding of retail operations, compliance, stock management and loss prevention.
• Confident communicator with the ability to represent the brand at the highest level.
• Passion for luxury craftsmanship, service excellence and delivering elevated client experiences.

Please note: Due to the volume of applications, we are unable to provide individual feedback at this stage. Successful applicants will be contacted in due course.

To apply, please contact: info@modesearch.co.uk