Temporary Accommodation Officer, London

Temporary Accommodation Officer

New Today

Marks Consulting Partners are currently looking for an Accommodation Officer to work with one of our Local Authority clients in London.

What the Job Will Be Doing

* Delivering a high-quality, customer-focused service to residents within Temporary Accommodation (TA) and Private Rented Sector (PRS) housing

* Managing TA and PRS portfolios, ensuring properties meet required standards, compliance and are used efficiently

* Supporting the procurement and allocation of cost-effective accommodation in line with statutory duties

* Conducting both planned and ad hoc property inspections, ensuring health & safety and compliance standards are met

* Managing housing leases and contracts, ensuring landlords and managing agents comply with agreements

* Supporting residents in TA, providing housing advice and promoting move-on into more sustainable accommodation options

* Working closely with caseworkers and internal teams to manage placements, including nightly-paid accommodation

* Handling housing management issues such as ASB, rent arrears, hoarding and tenancy breaches

* Supporting void and re-let processes, including property set up, sign-ups and tenancy closures

* Liaising with landlords, agents and contractors to resolve issues and maintain service standards

* Maintaining accurate records on housing systems and ensuring compliance with GDPR and data standards

* Assisting with statutory offers, decision letters and discharge of duty notifications

* Supporting emergency accommodation placements and participating in out-of-hours rotas where required

What You Will Need

* Experience working in a housing, homelessness or accommodation management role within a Local Authority or similar setting

* Strong knowledge of homelessness legislation, including the Homelessness Reduction Act 2017

* Understanding of Temporary Accommodation and Private Rented Sector housing standards and compliance

* Experience managing housing placements, inspections and working with landlords or managing agents

* Ability to manage a busy caseload and work to tight deadlines

* Strong communication skills with the ability to support vulnerable residents and manage challenging situations

* Good IT skills and experience using housing management systems

* Ability to work collaboratively with internal teams and external partners

* Full UK driving licence and access to a vehicle (desirable)

Apply