Temporary Accommodation Officer

2 Days Old

,matchingthemtosuitable(aslegallydefined)settledaccommodation,supportingthemtoovercomeanymoveonbarriers,andcompletingtheirdischargefromtemporaryaccommodation.TemporaryAccommodationOfficerToworkwiththeLettingsNegotiatorsintheteam,toidentifythepropertiesneededandtomatchhouseholdstothepropertiestheyhavesourcedensuringnopropertiesareleftunused.TemporaryAccommodationOfficerTosetexpectationsaboutthemostlikelyrouteintosettledaccommodation,andwhatactionsthehouseholdshouldtaketosuccessfullymoveoutoftemporaryaccommodation.Tosignposthouseholdstorelevantsupporte.g.forbenefitsordebtadvice,toensuretheyareinthebestpositiontomoveintoandsustaintheirsettledaccommodation.TemporaryAccommodationOfficerThisroleiskeyinensuringhouseholdsareabletomoveonfromtemporaryaccommodation,reducingtheaveragestaylengthandthenumberofhouseholdsintemporaryaccommodation.(aslegallydefined)settledaccommodationforthem,inorderfortheCounciltodischargeduties.Thiscouldbeprivaterentedaccommodation,supportedhousing,directofferofsocialhousing,choice-basedlettingsorothersettledaccommodationoptions.TemporaryAccommodationOfficerToreviewinformationaboutthehousehold,updatingthehousingneedsassessment,andotherdocumentation,asnecessary,toensuretheneedsofthehouseholdarefullyunderstood.Tomakesuretherehousingandresettlementneedsofthehouseholdsareclearlyestablishedandunderstood.Includingaffordability,,forexampletoadultsocialcare.Toworkatpace,ensuringcasesareprogressedinatimelywayandpropertiesareusedefficiently.TemporaryAccommodationOfficerToliaisewithotherCouncildepartmentsandexternalbodiesasrequired,includingSocialCare,GPs,fraudetc.toensureoffersofsuitableaccommodationandrequiredmeasurestosupportasuccessfulmoveintosettledaccommodationareinplace.Tosupporthouseholdstopreparetomoveandtoensuretheyreceiveappropriateadviceincludingontheiroptions,theirresponsibilitiesandrightsforthetenancytheyarebeingoffered,andwhathappensiftheyrejectthepropertyoffered.Wherechoice-basedlettingsisthebestoptionforthehousehold,makingsuretheyunderstandwhatthisoptionis,supportingthemtobidonsuitableproperties,ifshortlistedtoattendviewingsandwhentheyacceptanoffertomakethemove.Toundertakepropertyvisitsandhomevisitstothehousehold,asrequiredtoensurethesuitabilityofapropertyandthesuccessfulmoveonfromtemporaryaccommodation,wherethiswouldbebeneficial.,dischargenotices,managingofferrefusals,andotherappropriatecommunicationsasappropriatetosupportthestatutoryprocess.Toassistwithresettlementandbarrierstomovingintothepropertyoffered,sothehouseholdisreadytobeabletoquicklyaccepttheofferandmovein.Supportinghouseholdstofindoutabouttheirnewcommunitiesandtakethestepsneededtosettleintoanewhome,forexampleaboutclaimingbenefitsandhowtoapplyforschools.Responsiblefordealingwith,andsupporting,complaintstakingremedialactionasnecessaryandusinglearningfromcomplaintsandreviewstosupportserviceimprovements.TofeedbacktotheMoveOnTeamLeadtosupportefficientmanagementoftheteam,includingtheidentificationofhouseholdsreadytomoveintosettledaccommodationandthesourcingofsuitableproperties.Liaiseandworkcloselywithotherpeergroupsacrosshousingandotherdirectoratesthathaveadirectinfluenceonthesectionpromotingajoined-upapproachintheoperationaldeploymentofservices.JBRP1_UKTJ
Location:
London
Job Type:
FullTime

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